July 2016 - Present

Regional Director Business Informatics, DESERT OASIS HEALTHCARE

I am entrusted with the strategic oversight of designing, developing, and implementing cutting-edge Business Information processes, system upgrades, and reporting mechanisms to optimize both Clinical and Administrative operations through the proficient and effective utilization of state-of-the-art technology solutions. Leading a dynamic and high-performing team, I collaborate closely with senior and clinical managers across multiple prestigious Heritage Provider Network Companies, including Desert Oasis Healthcare, Arizona Priority Care, and various Hospice organizations.

My core responsibilities encompass spearheading the creation and maintenance of innovative web application workflow improvement solutions, robust dashboards, and agile ad-hoc reports. Furthermore, I am accountable for ensuring seamless management of critical functions, such as Health Plan Authorization and Claim Letters, timely submission of Health Plan Reports, and the seamless orchestration of Claim Inload and Encounter Reporting to contracted Health Plans.

By harnessing my expertise and demonstrating strong leadership acumen, I significantly contribute to elevating operational efficiency, driving performance optimization, and maximizing the strategic leverage of cutting-edge technological advancements for the benefit of these esteemed organizations.

  • Directed daily operations of 8 employees working across 2 states, including 2 supervisors overseeing a total of 7 employees
  • Promoted 2 front-line staff members to supervisor positions, fostering professional growth within the team
  • Implemented Agile Development Process to enhance efficiency and flexibility for Web Developers
  • Introduced Kanban Development methodology for Report Developers, optimizing workflow management
  • Implemented enterprise reporting solutions using SSRS and Tableau, enabling comprehensive and insightful reporting capabilities
  • Led cross-training initiatives to maximize team support capabilities and enhance overall efficiency
  • Orchestrated the implementation of a dimensional data warehouse for improved data integrity and advanced analytics
  • Instituted regular 1-on-1 meetings with staff to foster open communication and a supportive work environment
  • Collaborated with an interdisciplinary team to implement a new Life Planning process across the enterprise
  • Successfully implemented a fully automated solution for inbound and outbound 837P and 837I Files
  • Led the team in implementing various clinical and business workflow improvements, including Auth Queue, COVID Tracking System, Claim Tracker System, Referral Tracking System, and Provider Management System
  • Received Administrative Department/Team of the Year recognition for NextGen Support Services in 2017
  • Earned recognition as Administrative Department/Team of the Year for Health Plan Auditing and Reporting in 2019
  • Honored with the Points of Light Award for Provider/Payer Collaboration in 2023 by KLAS Research, affirming dedication to collaborative excellence in the healthcare industry.

February 2012 - July 2016

Director - NextGen Support Services, DESERT OASIS HEALTHCARE

Responsible for the design, development and implementation of business and clinical information processes; Work closely with physicians, clinical staff and business operational leadership to provide detailed requirements, develop solutions, provide end-to-end project management and on-going technical support. Manage staff, including coordinating cross-functional teams and resources.

  • Lead Migration of Large Enterprise EHR to new Data Center
  • Lead Large Client NextGen Enterprise on successful upgrade path to Meaningful Use Compliant EHR versions every year from 2012 - 2015
  • Received Peer Award for Most Innovate (2015)
  • Promoted from Supervisor of one team in NextGen Department in 2012 to Director of Department by 2015
  • Went from managing 3 staff to 6 staff (including 1 manager)

November 2008 – February 2012


Responsible for the maintenance of the Member Roster for the Living & Aging Well Program; Developed Reports for tracking provider/user productivity; Development of Managed Care Custom Templates in the NextGen EHR

  • Converted Member Roster from Excel format with no reporting capabilities to MS Access Database with rich feature set of reporting that allowed Medical Director to make quicker, more informed decisions
  • Received Peer Award for Most Dependable (2011)
  • Created Managed Care Templates in NextGen EHR that facilitated the integration of Primary Care Medical Records with Case Management Records

March 2006 – November 2008


Responsible for the planning and implementation of Proprietary Web CMS for Client Websites; Coordinating with Client Marketing Managers, IT and Accounting personnel to ensure web site projects are completed in a timely fashion; Client training on CMS

  • Successfully implemented over 100 client websites on Custom Content Management System
  • Introduced Post-Mortem Analysis of Client implementations which lead to a decrease in both cost and time to implement

March 2005 – April 2006, Analyst

Revenue Management, JETBLUE AIRWAYS

Setting inventory levels for six markets with twenty-four to thirty-four daily flights; Analyze market performance against metrics set by manager, including year-over-year and forecast comparisons

  • Increased Revenue Per Available Seat Mile in each of my assigned Markets Year-over-Year

August 2001 – November 2002

Global Support Analyst BARRA, INC.

Responsible for providing technical support to Institutional Investment clients in the US, Canada and Europe; Assisting with theory, and interpretation of Multifactor Models used in predicting risk of portfolios; Resolving technical problems related to Barra’s Proprietary software; Participating in interviewing and hiring of employees; Training new employees on different aspects of Barra's Multi Factor Model; Gave presentations to new hires from different global offices;

  • Was the top Support Analyst in terms of Tickets Closed for 3 straight months


MA Economics, University of Arizona, Tucson, Arizona 2004

BS Economics/Finance, Minor in Statistics, California Polytechnic State University, San Luis Obispo, CA 2001

Other Activities

  • Member of Bermuda Dunes Community Council, September 2009 - June 2013
  • Member of HIMSS December 2016 - present
  • Member of the American Heart Associated Executive Leadership Team, December 2020 - December 2021
  • Member of the Python Software Foundation, May 2020 - Present
  • Member of the Django Software Foundation, November 2021 - Present
  • Ran 13 half marathons in 13 months, December 2013 - December 2014